COMMONLY ASKED QUESTIONS
HAVE YOUR PRODUCTS BEEN IN USED IN PRODUCTION ENVIRONMENTS?
Yes, however, we do not use customer names in procurement cycles for references, marketing material, or sales efforts. CyVectors products have been used on thousands of end-points and 3rd-party quality tested for safety, reliability, and effectiveness in financial institutions internationally. CyVectors makes it easy to get an evaluation running for 7 days, eliminating the need for risk reduction in procurement.
DO YOU ACCEPT RETURNS?
Yes, however, 7-day evaluations eliminate the need to reduce risk for purchase, so no software is refundable after 10 days beyond the evaluation.
IS MY EMAIL READ BY AN AI CLOUD OR OTHER ENTITIES?
No. Your email is never sent anywhere, at anytime. Whether the Outlook Add-In, diagnostics agents, or forensics workstations, CyVectors products complete all of their tasks on the end users workstation. The cloud is instead used to retrieve intelligence to the local workstation or server for threat analysis.
DO CYVECTORS PRODUCTS REQUIRE INTERNET ACCESS?
Yes. For both threat intelligence data pulls, and licensing verification, all CyVectors products require Internet access to function.
DOES CYVECTORS OFFER TRAINING?
Yes. We believe one of our greatest strengths is that CyVectors products require little to no training to use successfully. For IT teams who may have deeper integration requirements, or bulk end user email security training for their new Outlook Add-In, please contact for more information
HOW MUCH DOES IT COST TO SECURE MY END-POINTS?
As a general rule, most deployments can be fully purchased, deployed, and supported for about $1 per end-point per month. There is a minimum purchase of 100 end-points. Custom and "big bulk" pricing options area also available.
WHAT PAYMENT OPTIONS ARE ACCEPTED?
Monthly Subscription - Credit Card, ACH Transfer (Wells Fargo)